The secret of negotiating with anyone is to strike a balance between respecting the worker's rights and enforcing boundaries of acceptable behaviour, says conflict resolution trainer Eleanor Shakiba - whose interest in conciliation stems from a stint as a librarian, when she faced clients incensed by 90-cent fines.Managing office conflict
Tuesday, September 02, 2008
Beware the Librarian
Subscribe to:
Post Comments (Atom)
Popular Posts
-
What's that, an even smaller Sony computer than my VAIO P? No! It's my Sony Xperia S mobile phone paired up with a Elecom TK-FBP029 ...
-
Today my employer arranged a guest speaker ostensibly to talk about resilience. Actually, what he mainly discussed was thrillsee... -
Woke up before 8 already feeling a headache building and a sore back from where Alex's knee has been poking through the night. B has to ...
Posts
No comments:
Post a Comment