The secret of negotiating with anyone is to strike a balance between respecting the worker's rights and enforcing boundaries of acceptable behaviour, says conflict resolution trainer Eleanor Shakiba - whose interest in conciliation stems from a stint as a librarian, when she faced clients incensed by 90-cent fines.Managing office conflict
Showing posts with label Wierd. Show all posts
Showing posts with label Wierd. Show all posts
Tuesday, September 02, 2008
Beware the Librarian
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